Was my first time staying here and I will NOT again. There's no way we'd have ever left the room like that! It's insane that they think they can get away with charging a family for a mess they didn't make after refusing to even clean the room, when housekeeping service is definitely included in the hotel room rate. It took over a week to get an answer why, then we got the manage to send me pictures where the trash bags we left were very obviously sprinkled around the room. Then I find out I was charged an extra $250 plus my deposit for a 'deep cleaning' fee. Well on the last day we took the shopping bags i'd saved and put all the trash in bags next to the can, because it was full.

I cleaned the room myself every day because that's just what I do, I don't want to stay in a messy room. After days of asking for a blanket for my son it never came. We ran out of space in the trash cans, ran out of toiletries and toilet paper. We were repeatedly hung up on just trying to get fresh towels. I get that, it's a big problem right now, but what they didn't tell us was that housekeeping wouldn't visit the room at all. Upon entry there was a notice that check in could be delayed because of short staffing. Plus excellent Information Centre.We stayed in a 1 bedroom suite for 4 nights. You should be proud of an employee like her - lovely lady. She gave us a map and coupon books and this helped to make our holiday. Steel Pier, we would not have seen the delights that were on offer. Without her knowledge - telling us when things would be closed or open e.g. She was an absolute delight and obviously enjoyed her job, She was so So glad he did.įound the lovely lady would was there, so very very helpful - sorry didn't get her name but she was small with blonde/grey hair. When we approached him and asked if there was a visitors centre near - pointed us in the right direction. Luckily a beach cleaner (sorry do not know correct title of this chap - he was picking up rubbish on beach). First trip to Atlantic City and thought as on previous trips to Amercia, the Hotel would have a local map highlighting everywhere - WRONG! The Hotel did not even offer advice to where Information Centre was situated.

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